Pemprov DKI mengaku salah karena respons aduan warga pakai rekayasa AI

Jakarta, IDN Times – The Jakarta Provincial Government (Pemprov DKI Jakarta) has publicly acknowledged a significant lapse in its system, admitting fault for responding to citizen complaints submitted via the JAKI application and the integrated Community Rapid Response (CRM) system with artificial intelligence (AI)-generated photos. Budi Awaluddin, Head of the Jakarta Communication, Informatics, and Statistics Agency (Diskominfotik DKI Jakarta), confirmed that his agency had coordinated with the Provincial Government’s Bureau of Governance, which serves as the primary validator for these public grievances.

The standard procedure dictates that all complaints are subsequently followed up by relevant Regional Apparatus Organizations (OPD) and Regional Owned Enterprises (BUMD). “The Bureau of Governance has conceded an error in the validation process. Previously, there had been no instances of follow-up evidence for complaints using AI-fabricated photos,” Budi stated in an official release on Sunday, April 5, 2026.

1. Over 62,000 Complaints Received from January-March 2026

Budi revealed that a staggering 62,571 public complaints poured in through the JAKI application and the integrated CRM system between January and March 2026. On average, this amounted to 20,857 complaints per month, which were reportedly received and acted upon by OPDs and BUMDs. These follow-ups were also ostensibly verified by the Bureau of Governance, according to Budi.

“Given the immense volume of complaints, Diskominfotik will assist the Bureau of Governance in identifying follow-up evidence that potentially utilizes AI, ensuring the verification process is more accurate and accountable,” he added. However, despite claims of successful follow-ups, it was discovered that many were merely AI fabrications. A compelling example involved a resident reporting numerous vehicles illegally parked along a street at night. The application responded with a “resolution” photo, purporting to show the absence of illegal parking. Yet, this photo was merely an edited version of the citizen’s original report, with the parked cars digitally removed, showcasing a clear manipulation of evidence.

2. Jakarta Provincial Government Issues Ban on AI Use

In response to these revelations, the Bureau of Governance issued a formal warning letter to Kalisari Village, identifying it as one of the parties involved in falsifying evidence for citizen reports. Consequently, the original illegal parking complaint was re-entered into the system for proper resolution. Furthermore, the Regional Secretary of DKI Jakarta promptly issued a circular specifically prohibiting the use of AI in addressing public complaints. The Jakarta Provincial Government is also actively coordinating with the Inspectorate to impose sanctions on any OPDs or BUMDs found guilty of falsifying information in their follow-up actions to citizen reports.

“We deeply regret this incident, as it tarnishes the good name and the performance of our dedicated and responsive field officers who have consistently worked with high dedication,” Budi expressed, highlighting the severe damage to public trust and the integrity of the civil service.

3. Viral Report of Illegal Parking in Pasar Rebo Responded to with AI Manipulation

This widespread issue gained significant traction after a complaint regarding illegal parking in Pasar Rebo, East Jakarta, went viral on social media. A concerned citizen alleged that their report, submitted through the official Jakarta Provincial Government application, JAKI, was met with a response photo that appeared to be artificially generated or edited. The post, shared by a social media user identified as @sein**, tagged Pramono Anung, the Deputy Coordinator of the Special Staff to the DKI Jakarta Governor.

The user’s plea read: “Mr. @prastowoyustinus, if I may ask, apologies if the question is misplaced. How do we deal with illegal parking on village roads? Residents’ direct protests to offenders have been unsuccessful, reporting to the sub-district level yielded no results, and trying to report via JAKI only gave fake AI-edited evidence (attached). Is there any other procedure?” This poignant query underscored the public’s frustration and distrust. According to the photo obtained by IDN Times, the illegal parking report was logged on JAKI on February 15, 2026, at 8:14 PM WIB, with coordinates at 6.33750 S and 106.86024 E, on Jalan Damai, Kalisari Village, Pasar Rebo District, East Jakarta. However, the screenshot of the follow-up report astonishingly showed the vehicles that were originally parked at the location had vanished, while the positions of the officers and their motorcycles remained identical, strongly suggesting a fabricated response designed to mislead the public.